Online Dispute Resolution and Web 2.0 — EngagingConflicts.com

Colin Rule is one of the leaders in online dispute resolution — possibly even “the” leader, given his extensive and unique experience which includes his current position as director of dispute resolution for ebay.com. He has a short article over at mediate.com overviewing the rich toolbox that can be utilized by web designers and programmers, including use of audio and video over the internet, for conflict resolution.

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