Ten Things Lawyers Should Know About Ombuds, #4: Ombuds Protect Their Independence — EngagingConflicts.com
This is one of Guest Blogger Ombuds Thomas Kosakowski’s posts in his series “10 Things Lawyers Should Know About Ombuds”, part of the Engaging Conflict’s Taking Peacemaking Public series. His Introduction and point #1 are posted here, point #2 here, and point #3 here.
4. Ombuds Protect Their Independence
Independence is a central tenet of ombuds practice. To be credible and effective ombuds must be free from interference in the legitimate performance of their duties in fact and appearance. This independence is achieved primarily through organizational recognition, reporting structure, and neutrality. In addition, ombuds should not have any other responsibilities within their organization that would create a conflict of interest. Ombuds strive to operate independently of most administrative authorities and to report to the highest office possible. Ombuds are thus free to become involved in matters without concern for bureaucratic entanglement or restrictions.
Attorneys accustomed to hierarchical procedures and limited job descriptions may find the independence of ombuds discomforting. However, attorneys should realize that ombuds cannot provide their critical service if constrained by protocol or conflicts of interest.
Tom’s series will continue next week.
