“How To Talk Like A Mediator” Part One — EngagingConflicts.com
Mary Greenwood recently shared her books with me and has consented to this series based on an excerpt from Chapter 9, How To Mediate Like A Pro, published February 2008.
As her bio states:
Mary Greenwood is an attorney, Mediator and Author of award-winning book, How To Negotiate Like A Pro: 41 Rules for Resolving Disputes and her most recent book is How To Mediate Like A Pro:42 Rules for Mediating Disputes.She lives in Miami Beach, Florida. Her website is www.marygreenwood.com and her email address is howtomediate@aol.com
How To Talk Like A Mediator
One of the hardest jobs of a mediator is to give a good response to the parties’ concerns. After mediating thousands of cases, I have heard a lot of questions and concerns from the parties. The mediator has to give a response that informs without alienating one or both parties. Here are some responses that a mediator can make. They are not the only response but what I consider a good response.
The series will continue with Part Two, Comments Made to the Mediator, next week.
